i’way: a reliable partner for the tourism business

When travelers plan a trip through a travel agent, they entrust not only their money, but also their time, emotions, and safety.
One of the most important and sensitive stages of any journey is the transfer. The overall impression of a vacation often depends on how this part of the trip goes.

For the past 17 years, i’way has been supporting travel agents by taking on the entire operational workload related to transfers. This is how they do it:

• They track flight status. If a flight is delayed, the vehicle arrives at the actual landing time.
• They wait until the passenger collects luggage and passes customs. The fare includes 1 hour of free waiting time at the airport and 20 minutes at any other location.
• They stay in touch 24/7 via phone, Telegram, and WhatsApp. The average call response time is 5 seconds, and on the other end is an experienced specialist, not a bot.
• They regularly check drivers and vehicles. Thanks to this, i’way guarantees that in 130 countries, passengers are met by professional drivers in clean and modern vehicles.

The result? For many years, the average trip rating has been 4.9 out of 5. More than 10 million passengers have entrusted their journeys to i’way, and 3,500 travel agents have become the company’s partners.

In addition to transfers, i’way offers yacht and boat cruises in Turkey, Thailand, Vietnam, the UAE, and 10 more countries. Starting in January 2026, ticketed sea cruises were also launched in Pattaya and Phuket.